Careers With DGC

Rental Operations Assistant - Belvedere

Due to expansion, DGC Vehicle Rental & Contract Hire require a Rental Operations Assistant to provide efficient allocation and provision of rental ready vehicles which are compliant and clean.  Preparation of compliance packs for customers. Confirming bookings and maximising rental vehicle utilisation and minimise customer turndowns. All teams are expected to take decision to increase customer satisfaction, fleet productivity and reduce operational costs.

Key tasks are to include:

  • Verifying vehicle availability, updating reservation systems, confirming bookings and assisting with planning our delivery driver team.  Extending and closing rental agreements.
  • Apply a commercial a methodical approach to all customer communications
  • Collating compliance materials and rentals packs for customers.
  • Monitoring damage management and vehicle turnaround
  • Ensuring correct billing and allocation of additional charges .Notifying customers of damage and following the rechargeable damage process.
  • Raising rental and contract hire invoices for billing. Regular liaison with our Credit and Finance Departments.
  • Liaising with maintenance and sales teams to ensure swift action is taken and expectations and managed.
  • Provide cover for the office during busy times and occasionally other DGC locations.

Qualifications & skills:

  • GCSE education
  • IT literate and the proven skills in Kerridge, word, excel, data input etc.
  • Basic geographical knowledge of London and South East
  • Proven telephone technique – able to demonstrate positive engagement with customers – confident communicator
  • Ability to probe / question and clarify in order to gain information required to meet customer needs
  • Good organisational skills and ability to prioritise activities
  • Min of 2 years’ experience of working in a front-line customer service role (desirable)
  • Commercial vehicle or vehicle rental experience (desirable)

If you are interested in this position please contact us

Business Development Manager – North & West London - West London & North London

Due to expansion, DGC Vehicle Rental & Contract Hire are seeking an additional Business Development Manager to achieve realistic targeted sales levels by converting new profitable business opportunities. The successful applicant will also be responsible for maintaining and developing an existing book of business to maximise retention and profitability. To support the local branch teams and provide high quality customer service.

Key tasks are to include:

  • Good understanding of commercial vehicle contract hire and rental.
  • Good understanding of commercial vehicle/body specifications
  • Ability to build strong relationships and negotiate effectively
  • Deliver professional presentations to a wide spectrum of customers and seniority levels.
  • Relish a challenging sales environment in addition to  managing multiple tasks and deadlines
  • Empathise with clients and effectively resolve queries
  • Competent working through a complete sales process from prospecting through to closing

Specific tasks:

  • Create and utilise a strategic new business prospecting plan for a defined territory
  • Manage and report on an accurate opportunities pipeline
  • Manage and report on risks to existing business
  • Research business sectors within a defined territory and identify key vehicle hire opportunities
  • Deliver on forecasted sales conversions
  • Negotiate rates and terms within predefined parameters ensuring company profitability
  • Sell on local service value proposition through a good understanding of the market and products to maximise profitability
  • Meet and exceed monthly-targeted sales quotas
  • Maintain and develop relationships with allocated customers with the objective to make DGC their preferred supplier for both contract hire and rental vehicles.
  • Achieve customer business retention to the agreed plan
  • Provide reports and updates as required.
  • To work with DGC rental, maintenance and finance teams
  • Take ownership of any customer contact and deal with customer queries quickly and effectively
  • Demonstrate a customer care focus at all times
  • Communicate with customers and colleagues in a professional and timely manner
  • Maintain high levels of accuracy in all administration and vehicle orders

If you are interested in this position please contact us

Truck Rental Driver

  • Support the business through the collection and delivery of HGV and Van rental equipment both to and from customer's premises in addition to internal movements across DGC depots.
  • Ensuring that vehicles are prepared to a 'Rental-Ready' standard.
  • Upholding the highest levels of customer service within a varied, dynamic and team-focused environment.

Requirements are:

  • C+E Entitlement
  • Minimum 1 years’ experience of Class 1 or Class 2 work
  • Maximum 6 points on your license
  • Driver CPC and Digital Tachograph card
  • Excellent knowledge of UK Road Network
  • Excellent knowledge of WTD and Drivers hours (Regulation (EC) No 561/2006)
  • Strong work ethic and positive attitude
  • Flexibility to work within a close-knit team
  • Good spoken and written English

Job Type: Temporary

Salary: £26,000.00 to £28,000.00 /year

If you are interested in this position please contact us

When we have specific vacancies we will advertise them here and on social media. In the meantime, we are always looking for good people with sales experience or experience of the road transport and commercial vehicle sector. Please feel free to send us your CV so that we may keep it on file against future job opportunities.

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